ChatGPT turns one: How OpenAIs AI chatbot changed tech forever
This can be one of the areas to improve with the upcoming models from OpenAI, especially GPT-5. The last three letters in ChatGPT’s namesake stand for Generative Pre-trained Transformer (GPT), a family of large language models created by OpenAI that uses deep learning to generate human-like, conversational text. OpenAI launched a paid subscription version called ChatGPT Plus in February 2023, which guarantees users access to the company’s latest models, exclusive features, and updates. In the company’s first demo, which it gave me the day before ChatGPT was launched online, it was pitched as an incremental update to InstructGPT. Like that model, ChatGPT was trained using reinforcement learning on feedback from human testers who scored its performance as a fluid, accurate, and inoffensive interlocutor.
OpenAI is testing SearchGPT, a new AI search experience to compete with Google. SearchGPT aims to elevate search queries with “timely answers” from across the internet, as well as the ability to ask follow-up questions. The temporary prototype is currently only available to a small group of users and its publisher partners, like The Atlantic, for testing and feedback.
In January, Microsoft expanded its long-term partnership with Open AI and announced a multibillion-dollar investment to accelerate AI breakthroughs worldwide. Let’s delve into the fascinating history of ChatGPT, charting its evolution from its launch to its present-day capabilities. Revefi connects to a company’s data stores and databases (e.g. Snowflake, Databricks and so on) and attempts to automatically detect and troubleshoot data-related issues. Several major school systems and colleges, including New York City Public Schools, have banned ChatGPT from their networks and devices. They claim that the AI impedes the learning process by promoting plagiarism and misinformation, a claim that not every educator agrees with.
As Microsoft CEO Satya Nadella noted, the team wants to stay true to its AI Principles and acknowledged that, as with every new technology, it’s important to remain cognizant of the potentially negative consequences. “It’s about being also clear-eyed about the unintended consequences of any new technology,” he said. He stressed that Microsoft wants to use technology that enhances human productivity and that is aligned with human values. Microsoft has also used its OpenAI partnership to revamp its Bing search engine and improve its browser. On February 7, 2023, Microsoft unveiled a new Bing tool, now known as Copilot, that runs on OpenAI’s GPT-4, customized specifically for search.
Copilot allows users to ask questions and receive detailed, human-like answers with footnotes linking back to the original sources. The tool is also connected to the internet, meaning it can provide the latest information, something that the free version of ChatGPT cannot do. After a year’s work iterating on prototypes, DPDC is ready to integrate a generative AI search tool for Digital Collections. Initially, the search tool is only available to those with a Northwestern NetID and password, as the team hopes to receive feedback and refine the tool based on input from the Northwestern community. Northwestern users can now visit Digital Collections and ask questions related to the unique primary source collections, such as “What changes were there in African maps in the 19th century? ” The new search modality can be toggled on and off with a simple checkbox in the search bar.
After its initial $1 billion investment, the company recently announced that it would invest even more and extend its partnership with OpenAI, which in turn led to today’s announcement. And while Bing was always a competent search engine (and arguably better than most people ever gave it credit for), it never really gained mainstream traction. It was always good enough, but that doesn’t give users a reason to switch.
Artificial intelligence
May 15 – 2023 – OpenAI launched the ChatGPT iOS app, allowing users to access GPT-3.5 for free. February 1, 2023 – OpenAI announced ChatGPT Plus, a premium subscription option for ChatGPT users offering less downtime and access to new features. Continue reading the history of ChatGPT with a timeline of developments, from OpenAI’s earliest papers on generative models to acquiring 100 million users and 200 plugins. The public consensus, by 80.5%, is that online publishers should only use AI in online copywriting if they are explicitly going to disclose when they have done so. In early 2023, some online publishers faced criticism for publishing AI-generated content without telling users. If, for example, just 20% of all searches were replaced by the AI chatbot, and each query would output 75 words, it would add additional expenses of $3.6 billion to Google’s parent company Alphabet.
ChatGPT-5: Expected release date, price, and what we know so far – ReadWrite
ChatGPT-5: Expected release date, price, and what we know so far.
Posted: Tue, 27 Aug 2024 07:00:00 GMT [source]
An additional problem is that it’s more difficult to monetize the AI output with ads. Compared to other popular platforms, ChatGPT has grown incredibly fast. It reached a million users in just five days, 70 days faster than Instagram, the second fastest platform to reach 1 million users at the time ChatGPT was launched. This means that the latest version of the tool can handle longer documents, create larger pieces of text, and maintain longer conversations without context being lost. The app supports chat history syncing and voice input (using Whisper, OpenAI’s speech recognition model). Both the chat-based search and the metadata augmentation applications will be replicable by other libraries, as intended by the National Leadership Grant.
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Sam Altman reported that GPT-5 would require more data to train on, and that the plan was to use publicly available datasets from the internet. The key differences between GPT-3.5 and GPT-4 are their capabilities including the amount and type of information they can process. GPT-4 comes in two variants, one being the 8K version which has a context length of approximately 8,000 tokens, and the other being 32K which can process roughly 32,000 tokens.
In addition to these existing mitigations, we are also implementing additional safeguards specifically designed to address other forms of content that may be inappropriate for a signed out experience,” a spokesperson said. Apple announced at WWDC 2024 that it is bringing ChatGPT to Siri and other first-party apps and capabilities across its operating systems. The ChatGPT integrations, powered by GPT-4o, will arrive on iOS 18, iPadOS 18 and macOS Sequoia later this year, and will be free without the need to create a ChatGPT or OpenAI account. Features exclusive to paying ChatGPT users will also be available through Apple devices.
OpenAI reports that the newest version can produce 40% more factual responses and is 82% less likely to respond to requests for disallowed content. The first iteration of the tool, GPT-1, was trained using a massive BooksCorpus dataset. This version was able to obtain large amounts of data with diverse sets of text in sequence, and learn a wide range of dependencies. On July 18, 2024, OpenAI released GPT-4o mini, a smaller version of GPT-4o replacing GPT-3.5 Turbo on the ChatGPT interface. Its API costs $0.15 per million input tokens and $0.60 per million output tokens, compared to $5 and $15 respectively for GPT-4o. Eliminating incorrect responses from GPT-5 will be key to its wider adoption in the future, especially in critical fields like medicine and education.
OpenAI is giving users their first access to GPT-4o’s updated realistic audio responses. The alpha version is now available to a small group of ChatGPT Plus users, and the company says the feature will gradually roll out to all Plus users in the fall of 2024. The release follows controversy surrounding the voice’s similarity to Scarlett Johansson, leading OpenAI to delay its release. From a tech point of view, ChatGPT didn’t initially strike many as being especially novel, among those paying attention to AI. Outside OpenAI, the buzz about ChatGPT has set off yet another gold rush around large language models, with companies and investors worldwide getting into the action. Readers correctly guessed the ChatGPT content the most in the technology sector, the only sector where more than half (51%) correctly identified AI-generated content.
But ChatGPT, the application that first brought large language models (LLMs) to a wide audience, felt different. It could compose poetry, seemingly understand the context of your questions and your conversation, and help you solve problems. Within a few months, it became the fastest-growing consumer application of all time. OpenAI has been watching how people use ChatGPT since its launch, seeing for the first time how a large language model fares when put into the hands of tens of millions of users who may be looking to test its limits and find its flaws. The team has tried to jump on the most problematic examples of what ChatGPT can produce—from songs about God’s love for rapist priests to malware code that steals credit card numbers—and use them to rein in future versions of the model. ChatGPT uses ‘transformer architecture’, a deep learning technique that works through terabytes of data containing billions of words in order to create answers to questions or prompts entered by a user.
In addition to web search, GPT-4 also can use images as inputs for better context. This, however, is currently limited to research preview and will be available in the model’s sequential upgrades. Future versions, especially GPT-5, can be expected to receive greater capabilities to process data in various forms, such as audio, video, and more. Unlike Google, Microsoft doesn’t have a massive advertising empire to protect, so the company is likely willing to forgo some revenue in order to take market share from Google, which yesterday announced Bard, its competitor.
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On the The TED AI Show podcast, former OpenAI board member Helen Toner revealed that the board did not know about ChatGPT until its launch in November 2022. Toner also said that Sam Altman gave the board inaccurate information about the safety processes the company had in place and that he didn’t disclose his involvement in the OpenAI Startup Fund. AlphaProof and AlphaGeometry 2 are steps toward building systems that can reason, which could unlock exciting new capabilities. March 31, 2023 – Italy banned ChatGPT for collecting personal data and lacking age verification during registration for a system that can produce harmful content. February 7, 2023 – Microsoft announced ChatGPT-powered features were coming to Bing. Since its launch, ChatGPT hasn’t shown significant signs of slowing down in developing new features or maintaining worldwide user interest.
- GPT-4 sparked multiple debates around the ethical use of AI and how it may be detrimental to humanity.
- Microsoft is planning to integrate ChatGPT functionality into its productivity tools, including Word, Excel, and Outlook, in the near future.
- A frenzy of activity from tech giants and startups alike is reshaping what people want from search—for better or worse.
- This version was able to obtain large amounts of data with diverse sets of text in sequence, and learn a wide range of dependencies.
- Toner also said that Sam Altman gave the board inaccurate information about the safety processes the company had in place and that he didn’t disclose his involvement in the OpenAI Startup Fund.
Nobody took a stage and announced that they’d invented the future, and nobody thought they were launching the thing that would make them rich. And in retrospect, the fact that nobody saw ChatGPT coming might be exactly why it has seemingly changed everything. OpenAI was founded in December 2015 by Sam Altman, Greg Brockman, Elon Musk, Ilya Sutskever, Wojciech Zaremba, and John Schulman. The founding team combined their diverse expertise in technology entrepreneurship, machine learning, and software engineering to create an organization focused on advancing artificial intelligence in a way that benefits humanity.
OpenAI is also facing a lawsuit from Alden Global Capital-owned newspapers, including the New York Daily News and the Chicago Tribune, for alleged copyright infringement, following a similar suit filed by The New York Times last year. Because ChatGPT had been built using the same techniques OpenAI had used before, the team did not do anything different when preparing to release this model to the public. Morgan Stanley calculated the potential costs for Google of using AI in search. Compared to a standard keyword search, an exchange with a large language model such as ChatGPT likely costs 10 times more at current rates.
Now, the free version runs on GPT-4o mini, with limited access to GPT-4o. Released at the end of November as a web app by the San Francisco–based firm OpenAI, the chatbot exploded into the mainstream almost overnight. According to some estimates, it is the fastest-growing internet service ever, reaching 100 million users in January, just two months after launch. ChatGPT, which OpenAI launched a year ago today, might have been the lowest-key game-changer ever.
You can opt out of it using your data for model training by clicking on the question mark in the bottom left-hand corner, Settings, and turning off “Improve the model for everyone.” ZDNET’s recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites.
Despite ChatGPT’s extensive abilities, other chatbots have advantages that might be better suited for your use case, including Copilot, Claude, Perplexity, Jasper, and more. Although ChatGPT gets the most buzz, other options are just as good—and might even be better suited to your needs. ZDNET has created a list of the best chatbots, all of which we have tested to identify the best tool for your requirements. AI models can generate advanced, realistic content that can be exploited by bad actors for harm, such as spreading misinformation about public figures and influencing elections. OpenAI recommends you provide feedback on what ChatGPT generates by using the thumbs-up and thumbs-down buttons to improve its underlying model.
Both the free version of ChatGPT and the paid ChatGPT Plus are regularly updated with new GPT models. OpenAI published a public response to The New York Times’s lawsuit against them and Microsoft for allegedly violating copyright law, claiming that the case is without merit. It marks OpenAI’s first partnership with a higher education institution. Paid users of ChatGPT can now bring GPTs into a conversation by typing “@” and selecting a GPT from the list. The chosen GPT will have an understanding of the full conversation, and different GPTs can be “tagged in” for different use cases and needs. As part of a test, OpenAI began rolling out new “memory” controls for a small portion of ChatGPT free and paid users, with a broader rollout to follow.
It is a version of machine learning Natural Language Processing models called Large Language Models (LLMs). The team hopes that an AI response grounded in the data from a collection and integrated with rich search results integrated with search results will change how users find and use primary source materials. Another noteworthy application is that the user can ask questions and receive answers in multiple languages and various formats. The tool takes the works discovered by the user’s query along with parameters set by the DPDC developers and builds a prompt instructing the LLM to respond to the question.
What started as a tool to hyper-charge productivity through writing essays and code with short text prompts has evolved into a behemoth used by more than 92% of Fortune 500 companies. Even with all the impact, none of this was planned ahead of ChatGPT’s launch. “We didn’t want to oversell it as a big fundamental advance,” OpenAI scientist Liam Fedus told that publication. When OpenAI launched ChatGPT, with zero fanfare, in late November 2022, the San Francisco–based artificial-intelligence company had few expectations. The firm has been scrambling to catch up—and capitalize on its success—ever since.
December 2022: ChatGPT
According to a report from The New Yorker, ChatGPT uses an estimated 17,000 times the amount of electricity than the average U.S. household to respond to roughly 200 million requests each day. Premium ChatGPT users — customers paying for ChatGPT Plus, Team or Enterprise — can now use an updated and enhanced version of GPT-4 Turbo. The new model brings with it improvements in writing, math, logical reasoning and coding, OpenAI claims, as well as a more up-to-date knowledge base. OpenAI is opening a new office in Tokyo and has plans for a GPT-4 model optimized specifically for the Japanese language. The move underscores how OpenAI will likely need to localize its technology to different languages as it expands. The company will become OpenAI’s biggest customer to date, covering 100,000 users, and will become OpenAI’s first partner for selling its enterprise offerings to other businesses.
After the upgrade, ChatGPT reclaimed its crown as the best AI chatbot. ChatGPT runs on a large language model (LLM) architecture created by OpenAI called the Generative Pre-trained Transformer (GPT). Since its launch, the free version of ChatGPT ran on a fine-tuned model in the GPT-3.5 series until May 2024, when OpenAI upgraded the model to GPT-4o.
But due to its potential misuse, GPT-2 wasn’t initially released to the public. The model was eventually launched in November 2019 after OpenAI conducted a staged rollout to study and mitigate potential risks. You can foun additiona information about ai customer service and artificial intelligence and NLP. This chatbot has redefined the standards of artificial intelligence, proving that machines can indeed “learn” the complexities of human language and interaction.
The journey of ChatGPT has been marked by continual advancements, each version building upon previous tools. But OpenAI is involved in at least one lawsuit that has implications for AI systems trained on publicly available data, which would touch on ChatGPT. Several tools claim to detect ChatGPT-generated text, but in our tests, they’re inconsistent at best. CNET found itself in the midst of controversy after Futurism reported the publication was publishing articles under a mysterious byline completely generated by AI.
Therefore, if you are an avid Google user, Gemini might be the best AI chatbot for you. In January 2023, OpenAI released a free tool to detect AI-generated text. Unfortunately, OpenAI’s classifier tool could only correctly identify 26% of AI-written text with a “likely AI-written” designation. Furthermore, it provided false positives 9% of the time, incorrectly identifying human-written work as AI-produced.
Since then, OpenAI CEO Sam Altman has claimed — at least twice — that OpenAI is not working on GPT-5. OpenAI released GPT-3 in June 2020 and followed it up with a newer version, internally referred to as “davinci-002,” in March 2022. Then came “davinci-003,” widely known as GPT-3.5, with the release of ChatGPT in November 2022, followed by GPT-4’s release in March 2023. You can ask as many questions as you want, but you’ll have to wait for a response to each question from the backend.
Users sometimes need to reword questions multiple times for ChatGPT to understand their intent. A bigger limitation is a lack of quality in responses, which can sometimes be plausible-sounding but are verbose or make no practical sense. SearchGPT is an experimental offering from OpenAI that functions as an AI-powered search engine that is aware of current events and uses real-time information from the Internet. The experience is a prototype, and OpenAI plans to integrate the best features directly into ChatGPT in the future. If your main concern is privacy, OpenAI has implemented several options to give users peace of mind that their data will not be used to train models. If you are concerned about the moral and ethical problems, those are still being hotly debated.
There is also a waitlist for the ChatGPT API which when launched will allow developers to access the official ChatGPT API. ChatGPT’s previous version (3.5) has more than 175 billion parameters, equivalent to 800GB of stored data. In order to produce an output for a single query, it needs at least five A100 GPUs to load the model and text. ChatGPT is able to output around words per second, therefore ChatGPT-3.5 needed a server with at least 8 A100 GPUs.
The ChatGPT model can also challenge incorrect premises, answer follow-up questions, and even admit mistakes when you point them out. Microsoft is a major investor in OpenAI thanks to multiyear, multi-billion dollar investments. Elon Musk was an investor when OpenAI was first founded in 2015 but has since completely severed ties with the startup and created his own AI chatbot, Grok. Since OpenAI discontinued DALL-E 2 in February 2024, the only way to access its most advanced AI image generator, DALL-E 3, through OpenAI’s offerings is via its chatbot. Undertaking a job search can be tedious and difficult, and ChatGPT can help you lighten the load.
The AI assistant can identify inappropriate submissions to prevent unsafe content generation. Upon launching the prototype, users were given a waitlist to sign up for. If you are looking for a platform that can explain complex topics in an easy-to-understand manner, then ChatGPT might be what you want. If you want the best of both worlds, plenty of AI search engines combine both.
The ChatGPT website received an estimated 1.8 billion visits in April 2024 (a 12.5% increase on Febuary’s 1.6 billion visitors). 2020’s GPT-3 contained even more parameters (around 116 times more than GPT-2), and was a stronger and faster version of its predecessors. The original version, GPT-1 was released on June 11th 2018, with the most recent iteration, GPT-4 Turbo being released in November 2023.
Based on the trajectory of previous releases, OpenAI may not release GPT-5 for several months. It may further be delayed due to a general sense of panic that AI tools like ChatGPT have created around the world. OpenAI’s API offers you a way to include AI-powered chatbots in your application using JavaScript or even HTMX (if you’re knowledgeable of HTML but not JavaScript). Another important feature here — and one that I think we’ll see in most of these tools — is that Bing cites its sources and links to them in a “learn more” section at the end of its answers.
With the GPT-4.0 language model, technology content was also correctly guessed as AI-generated most often, at 60.3%. In May 2024, OpenAI launched its new iteration of ChatGPT, called GPT-4o (the “o” meaning “omni”). In the announcement, the company explained that this new version is “a step towards a much more natural human-computer interaction”. The tool can now accept any combination of text, images, audio, and video to generate any mix of text, audio, and image outputs.
And the truth is, nobody knows where all this will be even 12 months from now, especially not the people making the loudest predictions. All you have to do is look at recent hype cycles — the blockchain, the metaverse, and many others — for evidence that things don’t usually turn out the way we think. But there’s so much momentum behind the AI revolution, and so many companies deeply invested in its future, that it’s hard to imagine GPTs going the way of NFTs. OpenAI’s original mission statement was to “advance digital intelligence in the way that is most likely to benefit humanity as a whole, unconstrained by a need to generate financial return.” Which is vague, but seems good! It’s also easy to say when there’s no financial return, and much harder when analysts estimate your total addressable market is more than a trillion dollars. ChatGPT’s journey from concept to influential AI model exemplifies the rapid evolution of artificial intelligence.
And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. OpenAI’s first two large language models came just a few months apart. The company wants to develop multi-skilled, general-purpose AI and believes that large language models are a key step toward that https://chat.openai.com/ goal. GPT (short for Generative Pre-trained Transformer) planted a flag, beating state-of-the-art benchmarks for natural-language processing at the time. ChatGPT is a version of GPT-3, a large language model also developed by OpenAI. A large language model (or LLM) is a type of neural network that has been trained on lots and lots of text.
However, you will be bound to Microsoft’s Edge browser, where the AI chatbot will follow you everywhere in your journey on the web as a “co-pilot.” Microsoft stressed that it is using a new version of GPT that is able to provide more relevant answers, annotate these and provide up-to-date results, all while providing a safer user experience. What Microsoft is essentially doing here is taking the OpenAI models and then wrap Prometheus and other Bing technologies around it. Copilot uses OpenAI’s GPT-4, which means that since its launch, it has been more efficient and capable than the standard, free version of ChatGPT, which was powered by GPT 3.5 at the time.
In comparison, GPT-4 has been trained with a broader set of data, which still dates back to September 2021. OpenAI noted subtle differences between GPT-4 and GPT-3.5 in casual conversations. GPT-4 also emerged more proficient in a multitude of tests, including Unform Bar Exam, LSAT, AP Calculus, etc.
OpenAI released an early demo of ChatGPT on November 30, 2022, and the chatbot quickly went viral on social media as users shared examples of what it could do. Stories and samples included everything from travel planning to writing fables to code computer programs. OpenAI has partnered with another news publisher in Europe, London’s Financial Times, that the company will be paying for content access. “Through the partnership, ChatGPT users will be able to see select attributed summaries, quotes and rich links to FT journalism in response to relevant queries,” the FT wrote in a press release. In a new peek behind the curtain of its AI’s secret instructions, OpenAI also released a new NSFW policy. But the feature falls short as an effective replacement for virtual assistants.
OpenAI planned to start rolling out its advanced Voice Mode feature to a small group of ChatGPT Plus users in late June, but it says lingering issues forced it to postpone the launch to July. OpenAI says Advanced Voice Mode might not launch for all ChatGPT Plus customers until the fall, depending on whether it meets certain internal safety and reliability checks. OpenAI announced a partnership with the Los Alamos National Laboratory to study how AI can be employed by scientists in order to advance research in healthcare and bioscience. This follows other health-related research collaborations at OpenAI, including Moderna and Color Health. Here’s a timeline of ChatGPT product updates and releases, starting with the latest, which we’ve been updating throughout the year.
The second-largest proportion of users is thought to be from India, with around 7.06% of users living here.
GPT-4 is currently only capable of processing requests with up to 8,192 tokens, which loosely translates to 6,144 words. OpenAI briefly allowed initial testers to run commands with up to 32,768 tokens (roughly 25,000 words or 50 pages of context), and this will be made widely available in the upcoming releases. GPT-4’s current length of queries is twice what is supported on the free version of GPT-3.5, and we can expect support for much bigger inputs with GPT-5. The getResponse function essentially gets the user’s question, sends it to our Node.js backend to fetch the answer, and displays the response on the page. What all of this means for the future of the web and the financial health of online publishers who depend on people clicking on their links remains to be seen.
OpenAI’s update notably didn’t include any information on the expected monetization opportunities for developers listing their apps on the storefront. Aptly called ChatGPT Team, the new plan provides a dedicated workspace for teams of up to 149 people using ChatGPT as well as admin tools for team management. In addition to gaining access to GPT-4, GPT-4 with Vision and DALL-E3, ChatGPT Team lets teams build and share GPTs for their business needs. OpenAI announced in a blog post that it has recently begun training its next flagship model to succeed GPT-4. The news came in an announcement of its new safety and security committee, which is responsible for informing safety and security decisions across OpenAI’s products. OpenAI is facing internal drama, including the sizable exit of co-founder and longtime chief scientist Ilya Sutskever as the company dissolved its Superalignment team.
With ChatGPT, OpenAI took that concept, streamlined it by fine-tuning a version of GPT-3 on chat transcripts, and released it for the public to play with. ChatGPT was trained in a very similar way to InstructGPT, using a technique called reinforcement learning from human feedback (RLHF). The basic idea is to take a large language model with a tendency to spit out anything it chat gpt launch wants—in this case, GPT-3.5—and tune it by teaching it what kinds of responses human users actually prefer. For the first step of the chat implementation, metadata were embedded using a semantic model and stored in a vector database. When a user asks a question, that question is also embedded, and the tool queries the vector database to find works related to the question.
OpenAI claimed to be so concerned people would use GPT-2 “to generate deceptive, biased, or abusive language” that it would not be releasing the full model. GPT combined transformers with unsupervised learning, a way to train Chat GPT machine-learning models on data (in this case, lots and lots of text) that hasn’t been annotated beforehand. This lets the software figure out patterns in the data by itself, without having to be told what it’s looking at.
In effect, OpenAI trained GPT-3 to master the game of conversation and invited everyone to come and play. When GPT-3 launched, it marked a pivotal moment when the world started acknowledging this groundbreaking technology. Although the models had been in existence for a few years, it was with GPT-3 that individuals had the opportunity to interact with ChatGPT directly, ask it questions, and receive comprehensive and practical responses.
Let’s take a look at some AI writing tools that are using the same GPT-3 language models that ChatGPT uses. These are not necessarily competitors, but ChatGPT alternatives that can offer slightly different features. According to Statista, almost three-quarters (72.1%) of U.S. citizens have heard of generative AI chatbots like ChatGPT or Microsoft Copilot, but only 30.7% say they have actually used these tools.